Q&A
**Q1: Does Mori Building China APP have any special requirements for mobile phone models? **
A: Mori Building China APP supports iPhone 8 and above mobile models with iOS 13.7 and above system versions. Android supports Android 8.0 and above system versions.
**Q2: Does Mori Building China APP support phone numbers outside Mainland China for registration? **
A: Yes.we support registration with global phone number.
**Q3: What are the reasons for the failure to bind Mori Building China APP to a company? **
A: Enterprise binding may fail if the enterprise invitation code has expired or if the enterprise administrator's approval has not been granted. Please contact the enterprise administrator to confirm the cause of the problem.
**Q4: What are the reasons for the failure of Mori Building China APP to authenticate office tenants? **
A: Authentication of office tenants may fail if there is an error in the enterprise access card details or if the access card number is not correctly registered. Please contact the enterprise administrator to confirm the cause of the problem.
**Q5: How do you protect user privacy and information security? **
A: Based on the Personal Information Protection Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, and other relevant laws and regulations, Mori Building China APP has established a data security protection system to fulfill its security commitment to users and has obtained the second-level certification of network security classification protection.
**Q6: What problems will occur if the APP is used when the network is offline? **
A: You may not be able to view complete information displayed in the Mori Building China APP, submit service requests or coupon orders that cannot be received by the property management, or use various functions properly. Therefore, please avoid using the APP in an offline state as much as possible. If the mobile signal is weak or the network connection is unstable, please wait for the network to recover before proceeding.
**Q7: Does the Mori Building China APP support multi-language interfaces? **
A: The Mori Building China APP supports bilingual interfaces in Chinese and English, making it convenient for more foreigners to use.
**Q8: What should I do if I forget my login password? **
A: You can use the mobile number registered at that time for SMS verification login. Then you can change the password in "My" - "My Information".
**Q9: What will happen if I turn off the Mori Building China APP's message notifications? **
A: You will not be able to receive important property announcements, member event information, or order information.
**Q10: How can I provide feedback on issues or suggest functional improvements for the Mori Building China APP? **
A: You can use the feedback function in the APP to report issues or make suggestions. Please follow the path "Me" - "Help and Feedback" - "Feedback" to submit your opinions and suggestions. Thank you for your support.
**Q11: What are the implications if I close my account? **
A: Submitting the Close Account application will clear all associated data. After submitting the the Close Account application, the platform will provide the result of the deletion review within one month. During the review period, you will not be able to log in.
The Close Account function can be accessed by clicking "Close Account" in "My" - "My Information" - "Security Center". Before deleting the account, you need to read and agree to the Notification of Closing of User's Account.
If you want to cancel the application of closing your account, please go to "My" - "Help and Feedback" - "Feedback" - select the feecback category "Closing Account Application", fill in your reason and click submit. The platform will review and restore your account.